How should a CNA respond to a resident displaying confusion?

When a resident displays confusion, the most appropriate response is to calmly reassure them and provide clear information. This approach helps to create a sense of safety and comfort for the resident, which is crucial in addressing their confusion. By using clear and simple language, the CNA can help the resident understand their surroundings and what is happening, which can alleviate anxiety.

Additionally, providing reassurance helps to build trust between the resident and the caregiver, encouraging better communication. It’s important for the CNA to remain patient and attentive, as confusion can lead to frustration or fear. Engaging with the resident in a supportive manner can facilitate a more positive interaction and enhance their overall well-being.

Other responses, like ignoring confusion, fail to validate the resident's feelings and can lead to further disorientation. Documenting confusion without addressing it does not provide the necessary support during a moment of need, and calling for an immediate psychiatric evaluation can be excessive and may escalate the situation unnecessarily. Thus, calmly reassuring the resident and providing clear, supportive information is the best practice.