How should a CNA respond to a patient's request for help when they are busy with another task?

When a patient requests assistance, it is essential for a CNA to acknowledge the request, even if they are busy with another task. By informing the patient that help will arrive as soon as possible, the CNA provides reassurance and demonstrates empathy. This response helps to maintain a positive patient experience and fosters trust between the patient and the caregiver.

Acknowledging the request shows the patient that their needs are being taken seriously and that their well-being is a priority. This approach can also help to alleviate any anxiety or frustration the patient might feel when they need assistance but see their caregiver preoccupied. Involving the patient in the communication process reinforces their sense of dignity and respect.

The other choices may not provide the same level of reassurance or care. For instance, simply telling the patient to wait could come off as dismissive, while ignoring the request entirely could lead to feelings of neglect. Asking another CNA for help at that moment, while practical, may not always be feasible or necessary, especially if the busy CNA can clearly communicate the expected wait time to the patient. Acknowledging the request effectively balances the tasks at hand with patient-centered care.