What action should a CNA take when facing a language barrier with a patient?

Using translation services or seeking assistance from bilingual staff is the most effective action for a CNA to take when facing a language barrier with a patient. This approach ensures clear communication, which is critical for providing safe and effective care. When a CNA engages with a professional translator or a nurse who speaks the patient's language, they can accurately convey medical information, obtain necessary consent, and understand the patient’s needs or concerns.

Clear communication is essential in healthcare settings, as misunderstandings can lead to incorrect care or treatment, which can ultimately jeopardize patient safety. Utilizing available resources for translation reflects an understanding of the importance of effective communication in fostering trust and ensuring that patients feel understood and cared for during their treatment.

The other options may seem plausible, but they do not guarantee effective communication or patient safety. Speaking louder does not address misunderstandings caused by language differences, while assuming understanding through gestures can lead to misinterpretations. Ignoring the language barrier entirely can result in inadequate care and a negative experience for the patient, potentially leading to serious consequences.