What behavior should a CNA exhibit when dealing with patients requiring emotional support?

Listening actively and responding with empathy is crucial for a CNA when providing emotional support to patients. This behavior fosters trust and a sense of safety for the patient, making them feel valued and understood. Active listening involves fully concentrating, understanding, and responding thoughtfully to what the patient is saying, which not only helps in addressing their emotional needs but also encourages open communication.

Empathy allows CNAs to connect with patients on a deeper level, showing that they recognize and validate their feelings. This approach can significantly enhance the patient's emotional well-being, alleviate feelings of isolation or anxiety, and provide comfort during difficult times.

Other behaviors, such as relying solely on personal experiences or ignoring non-verbal cues, may hinder effective communication and support. Additionally, rushing through interactions can make patients feel unimportant and may exacerbate their emotional distress. Therefore, actively listening and responding with empathy is the most effective and appropriate behavior for a CNA when interacting with patients who need emotional support.