Wisconsin Certified Nursing Assistant (CNA) Practice Exam

What can be done to improve communication with a resident who does not speak English?

1. Speak louder and slower

2. Use pictures and nonverbal cues

3. Assume basic needs and gestures

4. Limit interactions with non-English speakers

The correct answer is: Use pictures and nonverbal cues

Using pictures and nonverbal cues is an effective way to improve communication with a resident who does not speak English. This approach utilizes visual aids to convey messages, allowing the resident to understand basic information or needs without relying on verbal communication. Picture communication can illustrate daily activities, health-related information, or instructions, allowing for a clearer understanding of what is being communicated. Nonverbal cues such as gestures, facial expressions, and body language further enhance understanding, as they can convey emotions and actions that words may fail to express. This method fosters an inclusive environment and encourages interaction, enabling the resident to feel more comfortable and engaged. It helps build rapport and trust between the caregiver and the resident, making it easier to provide care tailored to the individual's needs. Speaking louder and slower may not address the language barrier effectively since comprehension depends on language familiarity rather than volume or pace. Assuming basic needs and gestures could lead to misunderstandings, as the caregiver might misinterpret the resident's needs or feelings. Limiting interactions with non-English speakers can exacerbate isolation and hinder the resident's well-being, as it prevents essential communication and care opportunities. Thus, using pictures and nonverbal cues stands out as the most suitable strategy for enhancing communication in this scenario.