Wisconsin Certified Nursing Assistant (CNA) Practice Exam

What is one of the first actions a nursing assistant should take if a resident suddenly becomes agitated?

1. Call for security

2. Try to calm the resident

3. Leave the room

4. Ignore the behavior

The correct answer is: Try to calm the resident

When a resident suddenly becomes agitated, one of the most effective initial actions a nursing assistant can take is to try to calm the resident. This approach prioritizes the safety and emotional well-being of both the resident and the staff. Nursing assistants are trained to recognize signs of agitation and respond with techniques designed to de-escalate the situation. This may involve speaking in a soft, soothing voice, maintaining a calm demeanor, and providing reassurance to the resident. Attempting to calm the resident allows the assistant to address the underlying feelings of distress, which can be crucial in restoring a sense of security and comfort. This action promotes a therapeutic environment and fosters trust between the resident and caregiver. Additionally, addressing agitation promptly may prevent further escalation of the situation, ensuring safety for everyone involved. On the other hand, calling for security may be necessary in more severe situations, but it should not be the immediate response unless there's a significant threat. Leaving the room or ignoring the behavior can exacerbate feelings of anxiety and frustration in the resident, as these actions do not address their immediate needs for support and reassurance.