Wisconsin Certified Nursing Assistant (CNA) Practice Exam

When caring for a resident showing signs of depression, what is an appropriate action?

1. Ignore their feelings

2. Encourage cheerful conversation

3. Listening and giving opportunities to talk about feelings

4. Suggest they engage in new activities

The correct answer is: Listening and giving opportunities to talk about feelings

Listening and giving opportunities to talk about feelings is a crucial approach when caring for a resident showing signs of depression. This method fosters a supportive environment where the resident may feel safe to express their emotions and thoughts. By actively listening, you validate their feelings and show that you care, which can significantly help in reducing their sense of isolation or hopelessness. Encouraging open dialogue allows the resident to articulate their experiences, which is often a step towards healing. It can also provide you with insights into their emotional state, enabling you to tailor your approach to address their needs more effectively. In contrast, ignoring their feelings would only exacerbate their distress, while cheerful conversation may come across as dismissive and fail to address the core issue. Suggesting new activities, although potentially beneficial in some contexts, may overlook the immediate need for emotional support that comes from being heard and validated. Therefore, an empathetic approach that prioritizes listening can be particularly effective for residents experiencing depression.