Wisconsin Certified Nursing Assistant (CNA) Practice Exam

Which of the following actions is NOT recommended for a nursing assistant when handling an aggressive resident?

1. Call for help immediately

2. Ensure safety for all residents

3. Engage in a physical confrontation

4. Notify the nurse about the incident

The correct answer is: Engage in a physical confrontation

Engaging in a physical confrontation is not a recommended action for a nursing assistant when handling an aggressive resident because it can escalate the situation further, leading to increased risk of injury for both the resident and the staff member. Proper training emphasizes the importance of de-escalation techniques and maintaining a safe environment. In situations with aggressive behavior, the focus should always be on ensuring safety for all individuals involved, including other residents, rather than attempting to physically restrain or confront the aggressive individual. By calling for help, the nursing assistant can ensure that trained personnel are available to manage the situation, while notifying the nurse ensures that appropriate follow-up actions can be taken to address the resident's behavior and any underlying issues.