Which of the following can enhance a CNA's communication with residents?

Speaking clearly and slowly is essential for effective communication with residents as a Certified Nursing Assistant (CNA). This approach ensures that the residents understand what is being said, especially since many may have hearing impairments or cognitive challenges. By articulating words and pacing the conversation appropriately, a CNA can foster a more comfortable environment where residents feel more engaged and less anxious.

Effective communication also builds trust and rapport, which are crucial in a healthcare setting. It allows for better understanding of the residents' needs and concerns, and ultimately contributes to higher quality care. This skilled approach contrasts with using medical jargon, which can confuse residents, or avoiding eye contact and limiting conversations, both of which can lead to feelings of neglect and hinder effective interaction.